Privacy Policy

GrihaOne (“GrihaOne”, “we”, “our”, or “us”) is a sole proprietorship business operated by Arun Baghel. We provide society and property management software for housing societies, residential communities, associations, commercial properties, builders, and facility managers.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use the GrihaOne platform, or use services provided through GrihaOne.

Information We Collect

Depending on how you use GrihaOne, we may collect the following information:

Account and Contact Information

• Name
• Mobile number
• Email address
• Address, where required to provide the service
• Login and authentication information
• Society, unit, and member relationship information

Society and Operational Information

Customer societies and authorized administrators may store information in GrihaOne relating to their operations, including:

• Resident and member information
• Unit/property information
• Maintenance bills and payment records
• Complaints, service requests, and related communication records
• Visitor and service information entered by authorized society users
• Staff information
• Notices, documents uploaded by authorized users, and other society records

Payment Information

When payments are made through GrihaOne, we may process information related to the transaction, such as:

• Payment amount
• Transaction reference or payment ID
• Payment date and status
• Maintenance bill and unit information associated with the payment
• Payment method

Payments may be processed through third-party payment service providers. GrihaOne does not require or intend to store complete card numbers, CVV, UPI PINs, passwords, or other payment authentication credentials on its own systems. Such information is handled by the applicable payment service provider according to its terms and privacy policy.

How We Use Information

We use information to:

• Provide and operate the GrihaOne platform
• Create and manage user and society accounts
• Generate maintenance bills and maintain payment records
• Process and reconcile payments
• Provide account balances, receipts, and transaction history
• Provide notices, complaints, visitor management, and other society services
• Authenticate users and secure accounts
• Provide customer support and respond to enquiries
• Send service-related notifications and communications
• Improve and maintain our platform
• Detect, prevent, and investigate fraud, misuse, or security incidents
• Comply with applicable legal and regulatory requirements
• Fulfill our contractual obligations to customer societies and partners

Sharing of Information

We do not sell personal information.

We may share or provide access to information with:

• Customer societies and their authorized administrators, where necessary to provide society management services
• Payment gateways and payment service providers to process transactions
• Infrastructure, hosting, database, and cloud providers that process information on our behalf
• Communication providers, including SMS, WhatsApp, and email providers where applicable
• Professional advisers and service providers where reasonably necessary to operate our business
• Government authorities, regulators, law enforcement agencies, or other parties when required by applicable law or legal process

Third-party service providers may process information according to their own applicable terms and privacy policies.

Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, misuse, or destruction.

Access to GrihaOne information is controlled according to user roles and permissions. Payment authentication information such as UPI PINs and complete card credentials is handled by the applicable payment service provider and is not intended to be stored by GrihaOne.

However, no internet-based service can guarantee absolute security.

Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and financial records, comply with contractual and legal obligations, resolve disputes, and enforce our agreements.

Customer societies may have their own retention requirements for records maintained through GrihaOne.

Cookies and Usage Information

Our website and platform may use cookies, session technologies, logs, and similar technologies to maintain sessions, improve security, understand usage, and improve our services.

We may collect technical information such as browser type, device information, IP address, pages or features accessed, and general usage information.

Customer Society Data

GrihaOne provides software to customer societies and organizations. Information entered by a society into the platform is generally controlled by that customer society for its own operational purposes.

If you are a resident or member of a society using GrihaOne and have questions about information maintained by your society, you may also contact the relevant society or its authorized administrator.

Third-Party Services and Links

GrihaOne may use third-party services such as payment gateways, hosting providers, communication providers, analytics, or other technology services.

Our website or platform may also contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites or services. Users should review the privacy policies of those third parties before using their services.

Your Rights and Requests

Depending on applicable law and the nature of the information, you may contact us to ask about, correct, update, or request deletion of your personal information or account data.

Some information may need to be retained for legal, contractual, security, dispute-resolution, or legitimate record-keeping purposes. Where deletion is appropriate, we will process the request after reasonable verification.

For information controlled by a customer society, we may direct your request to the relevant society or authorized administrator where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised effective date.

Contact Us

For privacy-related questions or requests, please contact us:

Email: grihaonesupport@gmail.com

Phone: 9664530971

Website: https://grihaone.co.in/contact